AudiTrak

Consider these ten questions:

1. Do you get audited by industry regulators?
2. Do you have external accreditation of your management systems?
3. Do you have a follow-up process for customer complaints?
4. Are you subject to audit by head office, or by accountants? 
5. Do your customers (or your joint venture partners) audit you from time to time?
6. Do you have internal quality or work control processes?
7. Do you encourage your workforce to report potential incidents or non-conformance?
8. Do you carry out regular health, safety and environment inspections of the workplace?
9. Do you consult with staff representatives on collective grievances or concerns?
10. Do you ever find yourself embarrassed when an action item gets 'lost' in the system?

Then consider the advantages of a single system that:

	logs all the action items that arise from audits, inspections, incident reports, etc.
	identifies the manager responsible for deciding if corrective action is required, and
	monitors progress against action items?

Maybe you need to consider AudiTrak. 

AudiTrak is a simple database system that helps you to manage non-conformance reports (NCRs) and track the progress of corrective actions (CARs).

It was developed specifically to track Quality Assurance and Health, Safety & Environment issues in a customer-driven context.  It includes processes for linking NCRs and CARs to root causes so that trends can be analysed. 

It is designed to run on a network, with multiple users across product lines and specialist advisory departments.  NCRs can come from as many different sources as you need in the real world - everything from STOPcards, to customer complaints, to external audits.

AudiTrak is simple to use and customise, and offers a robust but flexible solution to any organisation that needs to monitor compliance effectively - whether for certification purposes or just good business.